Shipping Policy

Company Name: BREWMART ONLINE SDN. BHD.
Website: sb-brwmrtonline.com
Business: Coffee, Tea, Beverages and Related Products

At BREWMART ONLINE SDN. BHD., we aim to process and deliver every Order safely and efficiently. Please review the following Shipping Policy before placing an Order.

Shipping Coverage

We currently provide shipping within Malaysia only.

We do not offer international shipping at this time.

Free Shipping

Free standard shipping is available for all Orders within Malaysia.

No additional standard shipping fee will be charged at checkout.

Order Processing

Orders will be processed after successful payment confirmation.

We will prepare and pack the Goods before handing the Order to the appointed delivery or courier service.

Processing may take additional time during weekends, public holidays, promotional periods, or periods of high order volume.

Delivery Time

Standard delivery is expected to be completed within 7 days from the date the Order is processed and handed over to the courier.

Delivery times may vary depending on the delivery location, courier operations, weather conditions, public holidays, or other circumstances beyond Our reasonable control.

No Overnight Delivery

We do not provide overnight, same-day, or next-day delivery services.

Customers should allow sufficient time for standard delivery when placing an Order.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name and contact number.

BREWMART ONLINE SDN. BHD. will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.

Delivery Delays

Although We aim to meet the stated delivery timeline, delays may occur due to courier disruptions, adverse weather, public holidays, high order volumes, operational issues, or other circumstances beyond Our control.

If an Order exceeds the delivery timeline stated in this Shipping Policy, please contact Us at brewmartonline@outlook.com so that We can review the Order and assist accordingly.

Damaged Packages

If You receive a parcel that appears damaged, please take clear photographs or videos of the parcel and its condition before opening it.

If the Goods inside are damaged, spoiled, or defective upon delivery, please refer to Our Refund and Returns Policy and contact Us within the required timeframe.

Changes to Orders

Please ensure that all Order and delivery information is correct before completing payment.

Once an Order has been processed or handed over to the courier, changes to the delivery address or Order details may not be possible.

Shipping Restrictions

Our current shipping service is limited to Malaysia.

We do not currently provide international shipping, overnight delivery, same-day delivery, or next-day delivery.