At BREWMART ONLINE SDN. BHD., we take care to ensure that every Order is prepared and delivered correctly. Please review the following policy before making a purchase.
Returns and Refunds
All Goods sold by Us are non-refundable and non-exchangeable, except in the following circumstances:
- The wrong item was sent by the Company.
- The item received does not match the specifications, description, features, or information advertised on Our website.
- The item received is spoiled, damaged, or defective upon delivery.
- The Order exceeds the delivery timeline stated in Our Shipping Policy.
If none of the above circumstances apply, the item will not be eligible for a return, refund, or exchange.
Required Evidence
For an eligible return or refund request, You may be required to provide:
- A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
- A clear video showing the first use of the item, where applicable.
- Clear photographs, Order details, or other supporting documents requested by the Company.
The evidence provided should clearly show the condition of the parcel and the item received.
Request Period
All return and refund requests must be submitted to brewmartonline@outlook.com within 24 hours of receiving the item.
Requests submitted after the 24-hour period or without the required evidence will not be accepted.
Refund Processing
If a return or refund request is approved, We will provide further instructions regarding the return and refund process.
Refunds will be processed using the applicable payment method or another method determined by the Company.
The processing time for a refund may vary depending on the payment provider or financial institution.